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  3. Veyon 4.5.4 VNC serveur Crash on demo mode

Veyon 4.5.4 VNC serveur Crash on demo mode

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  • T tobydox

    @fred Thank you very much! Did you start the demo mode just once? Or did you repeatedly start/stop it or did anything else after starting? How did you start it? Using the global toolbar or the context menu? How many clients do you have activated in the locations and computer tab? I'm just asking because I see many intermittent "stop demo" requests which repeatedly stop the server and start it later again.

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    fred
    wrote on last edited by fred
    #16

    @tobydox

    I had done 3 tests because on the master station I have a dual display (2 monitors)
    a test with monitor 1
    a monitor test 2
    a test by having disconnected monitor 2 and keep only one with the same reference as on the client pc

    always with a single client pc in 4.5.4

    new test:
    New log file.
    https://www.cjoint.com/c/KDbodNHpTgH
    1 single client with demo mode 1 single monitor on the master
    Click on the general mode demo menu in the window this time.
    only one demo requested ... but on the client pc several disconnections
    Capture.PNG

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    • F fred

      @tobydox

      I had done 3 tests because on the master station I have a dual display (2 monitors)
      a test with monitor 1
      a monitor test 2
      a test by having disconnected monitor 2 and keep only one with the same reference as on the client pc

      always with a single client pc in 4.5.4

      new test:
      New log file.
      https://www.cjoint.com/c/KDbodNHpTgH
      1 single client with demo mode 1 single monitor on the master
      Click on the general mode demo menu in the window this time.
      only one demo requested ... but on the client pc several disconnections
      Capture.PNG

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      tobydox
      wrote on last edited by
      #17

      @fred Interesting! Obviously the demo server is not crashing (which is good!) but stopped by the Master due to a bug. One guess: do you have the "Enforce selected mode for client computers" option (https://docs.veyon.io/en/latest/admin/reference.html#behaviour) enabled? If so, can you try to disable it for testing?

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        fred
        wrote on last edited by
        #18

        Good evening
        indeed the box was checked.
        Capture.PNG
        I just did a remote test. by unchecking the box. Attached is the log of this test ...
        https://www.cjoint.com/c/KDbtVXafWck
        It seems that the demo mode is functional in this case. But without being in the room and seeing the pc directly.

        Knowing that I am in France and that the government is imposing the closure of schools .. it will be difficult to get correct tests while being in the classroom in the coming weeks ..
        From a distance I have the impression that the demo mode is not fluid .. too much latency between modification on the master station and the client .. but without being 100% sure
        Fred

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        • F fred

          Good evening
          indeed the box was checked.
          Capture.PNG
          I just did a remote test. by unchecking the box. Attached is the log of this test ...
          https://www.cjoint.com/c/KDbtVXafWck
          It seems that the demo mode is functional in this case. But without being in the room and seeing the pc directly.

          Knowing that I am in France and that the government is imposing the closure of schools .. it will be difficult to get correct tests while being in the classroom in the coming weeks ..
          From a distance I have the impression that the demo mode is not fluid .. too much latency between modification on the master station and the client .. but without being 100% sure
          Fred

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          fred
          wrote on last edited by
          #19

          Hello I have checked today on version 4.4.2 the box
          "Enforce selected mode for client computers"
          is activated ... and the demo mode works correctly on this version
          Fred

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          • F fred

            Hello I have checked today on version 4.4.2 the box
            "Enforce selected mode for client computers"
            is activated ... and the demo mode works correctly on this version
            Fred

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            DrewLoker
            wrote on last edited by
            #20

            @fred Did you downgrade the entire lab to 4.4.2?

            I still can not get Demo to work on anything from 4.4.2 through 4.5.4. The last time Demo worked for me was on 4.3.5. Since upgrading in September 2020, to 4.4.2, Demo has not worked.

            Do I need to down grade the clients if I take the MASTER back to 4.3.5?

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            • D DrewLoker

              @fred Did you downgrade the entire lab to 4.4.2?

              I still can not get Demo to work on anything from 4.4.2 through 4.5.4. The last time Demo worked for me was on 4.3.5. Since upgrading in September 2020, to 4.4.2, Demo has not worked.

              Do I need to down grade the clients if I take the MASTER back to 4.3.5?

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              fred
              wrote on last edited by
              #21

              @drewloker said in Veyon 4.5.4 VNC serveur Crash on demo mode:

              Did you downgrade the entire lab to 4.4.2?
              I still can not get Demo to work on anything from 4.4.2 through 4.5.4. The last time Demo worked for me was on 4.3.5. Since upgrading in September 2020, to 4.4.2, Demo has not worked.
              Do I need to down grade the clients if I take the MASTER back to 4.3.5?

              Hello
              I only did the test in 442 on 1 PC with the master and 1 PC with the client. and the demo mode works with the settings I made

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              • D DrewLoker

                @fred Did you downgrade the entire lab to 4.4.2?

                I still can not get Demo to work on anything from 4.4.2 through 4.5.4. The last time Demo worked for me was on 4.3.5. Since upgrading in September 2020, to 4.4.2, Demo has not worked.

                Do I need to down grade the clients if I take the MASTER back to 4.3.5?

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                tobydox
                wrote on last edited by tobydox
                #22

                @drewloker Have you tried disabling the mentioned option ("Enforce selected mode for client computers")? Currently this option causes problems with the demo mode in 4.5.x which will be fixed in the next release. However when disabling it, demo should work normally.

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                • T tobydox

                  @drewloker Have you tried disabling the mentioned option ("Enforce selected mode for client computers")? Currently this option causes problems with the demo mode in 4.5.x which will be fixed in the next release. However when disabling it, demo should work normally.

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                  tobydox
                  wrote on last edited by
                  #23

                  BTW Veyon 4.5.5 fixes demo mode with the "Enforce selected mode for client computers" option enabled.

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                  • T tobydox

                    BTW Veyon 4.5.5 fixes demo mode with the "Enforce selected mode for client computers" option enabled.

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                    fred
                    wrote on last edited by
                    #24

                    @tobydox
                    Hello thank you for coming back ... I will test this soon
                    Fred

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                    • F fred

                      @tobydox
                      Hello thank you for coming back ... I will test this soon
                      Fred

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                      fred
                      wrote on last edited by fred
                      #25

                      Hello again
                      I have just made a trial installation of version 4.5.5.0 on a computer which previously had version 4.5.4.3.
                      Scenario I uninstall the previous version, reboot the machine installation of version 4.5.5.0 .. installation OK, but when I run Veyon-configurator => crash with error message 87
                      Capture.PNG
                      I downloaded the installation sources for version 4.5.5.0 twice to be sure, always the error message.
                      if I uninstall version 4.5.5.0 and reinstall version 4.5.4.3 .. no problem ...
                      Capture2.PNG

                      I tried to install version 4.5.5.0 over version 4.5.4.3 without uninstalling => error 87

                      Obviously when switching from version 4.5.4.3 to 4.5.5.0 there is something in the configuration file that does not work .. what is weird is that obviously the configuration remains on the PC because when I reinstall the version 4.5.4.3 my LDAP and co configuration is still present even though I uninstalled it before. and delete the installation folder c : \ programfiles \ veyon
                      I looked everywhere in Appdata of the user folder, that of the public user but also in ProgramData ..

                      an idea ??

                      Edit: After uninstalling I deleted the registry key
                      Computer \ HKEY_LOCAL_MACHINE \ SOFTWARE \ Veyon because it remains => reboot => install 4.5.5.0 always the same error

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                      • F fred

                        Hello again
                        I have just made a trial installation of version 4.5.5.0 on a computer which previously had version 4.5.4.3.
                        Scenario I uninstall the previous version, reboot the machine installation of version 4.5.5.0 .. installation OK, but when I run Veyon-configurator => crash with error message 87
                        Capture.PNG
                        I downloaded the installation sources for version 4.5.5.0 twice to be sure, always the error message.
                        if I uninstall version 4.5.5.0 and reinstall version 4.5.4.3 .. no problem ...
                        Capture2.PNG

                        I tried to install version 4.5.5.0 over version 4.5.4.3 without uninstalling => error 87

                        Obviously when switching from version 4.5.4.3 to 4.5.5.0 there is something in the configuration file that does not work .. what is weird is that obviously the configuration remains on the PC because when I reinstall the version 4.5.4.3 my LDAP and co configuration is still present even though I uninstalled it before. and delete the installation folder c : \ programfiles \ veyon
                        I looked everywhere in Appdata of the user folder, that of the public user but also in ProgramData ..

                        an idea ??

                        Edit: After uninstalling I deleted the registry key
                        Computer \ HKEY_LOCAL_MACHINE \ SOFTWARE \ Veyon because it remains => reboot => install 4.5.5.0 always the same error

                        F Offline
                        F Offline
                        fred
                        wrote on last edited by fred
                        #26

                        If I install on a new machine (virtual machine) where a previous version of veyon was not installed => OK no worries ....
                        Fred

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                        • F fred

                          If I install on a new machine (virtual machine) where a previous version of veyon was not installed => OK no worries ....
                          Fred

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                          fred
                          wrote on last edited by
                          #27

                          I also did manipulation on a machine with Veyon 4.3.5 uninstallation then update to version 4.5.5 .. everything is OK ... I will do other tests on the first PC

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                            tobydox
                            wrote on last edited by
                            #28

                            OK, thank you for the feedback!

                            F 1 Reply Last reply
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                            • T tobydox

                              OK, thank you for the feedback!

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                              fred
                              wrote on last edited by
                              #29

                              Good evening tobydox
                              I keep trying ... even when cleaning the registry database and Appdata folder there is nothing to do .. I can install version 4.4.2.0, 4.5.4.0, 4.5.4.3 without having error message and everything is working fine.
                              But if I install 4.5.5.0 or 4.5.6.0 I get the 87 load library failed error message.
                              from 4.5.6 or 4.5.5.5 if I reinstall one of the 3 previous versions everything is OK even without restarting the computer ...

                              Do you have an idea for me ?? I would like not to need to format the computer because I have a lot of big software for which it takes a few hours of installation ...
                              Fred

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                              • F Offline
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                                fred
                                wrote on last edited by
                                #30

                                Hello Tobydox
                                I now know the problem of error 87 ... but I don't know how to solve it yet ...
                                the error occurs if I am connected in RDP on the machine on which I am installing Veyon. if I am physically connected to the machine no more error 87 problem. From the information I could read, this is related to graphics driver problem ...
                                But you have necessarily done something about the graphics settings since until version 4.5.4.3 this does not pose a problem in RDP.
                                Fred

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